Refund Policy

Your satisfaction is our priority

At Divyafal, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a comprehensive refund policy to ensure your peace of mind.

Return Window

We accept returns within 7 days of delivery. To be eligible for a return, items must be:

  • Unused and in the same condition that you received them
  • In the original packaging with all tags attached
  • Accompanied by the original receipt or proof of purchase

Non-Returnable Items

For hygiene and quality reasons, the following items cannot be returned:

  • Intimate apparel and undergarments
  • Customized or personalized items
  • Sale or clearance items (unless defective)
  • Items marked as "Final Sale"

Refund Process

  1. Initiate Return: Contact our customer service team at hello@divyafal.com with your order number and reason for return.
  2. Return Authorization: We will provide you with a return authorization and shipping instructions.
  3. Ship Item: Securely package the item and ship it to the address provided.
  4. Inspection: Once we receive your return, we will inspect the item and notify you of the approval or rejection of your refund.
  5. Refund: If approved, your refund will be processed within 5-7 business days to your original payment method.

Exchanges

We gladly accept exchanges for size or color variations. If you need to exchange an item, please contact us at hello@divyafal.com and we will guide you through the process. Exchanges are subject to availability.

Return Shipping Costs

Return shipping costs are the responsibility of the customer unless the item received was defective or incorrect. In such cases, we will provide a prepaid return label.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at hello@divyafal.com with photos of the item. We will arrange for a replacement or full refund, including return shipping costs.

Questions?

If you have any questions about our refund policy, please don't hesitate to contact us:

Email: hello@divyafal.com

Phone: ‪+91 99770 57045‬

Address: A-41, Bawadiya Kalan, Pallavi Nagar, Bhopal, Madhya Pradesh 462039

Last updated: December 2025