Cancellation Policy

At Divyafal, we understand that plans can change. We strive to provide flexibility with our cancellation policy while ensuring efficient order processing and delivery.

Order Cancellation Window

You may cancel your order within 24 hours of placing it, provided the order has not been shipped. Once an order has been dispatched, it cannot be cancelled but may be eligible for return under our Refund Policy.

How to Cancel Your Order

To cancel an order, please follow these steps:

Non-Cancellable Orders

The following types of orders cannot be cancelled once placed:

• Orders that have already been shipped
• Customized or personalized items (production begins immediately)
• Special occasion orders placed less than 7 days before the event date
• Items marked as "Made to Order"

For these orders, please refer to our Refund Policy for return options after delivery.

Modification of Orders

If you need to modify your order (change size, color, shipping address, etc.), please contact us within 12 hours of placing the order. We will do our best to accommodate your request, but modifications cannot be guaranteed once the order is being processed.

Refund Timeline

Once your cancellation is confirmed:

• Credit/Debit Cards: Refunds typically appear within 5-7 business days
• Net Banking: Refunds typically appear within 5-7 business days
• UPI/Wallets: Refunds typically appear within 3-5 business days
• Cash on Delivery: If you paid via COD and the order hasn't shipped, no refund is necessary

Please note that the actual time for the refund to reflect in your account may vary depending on your bank or payment provider.

Seller-Initiated Cancellations

In rare cases, we may need to cancel an order due to:

• Product unavailability or stock issues
• Pricing or product information errors
• Payment verification issues
• Inability to deliver to the specified address

If we cancel your order, you will be notified immediately via email and phone. A full refund will be processed automatically within 5-7 business days.

Need Help?

If you have any questions about our cancellation policy or need assistance with an order, our customer service team is here to help: